Shipping & Returns
SHIPPING POLICIES
We update our shipping timeline on both our app and website on a daily basis so you can see our current time frame. If your order has not shipped and it has been longer than the advertised time frame in the banner of our website, please email our amazing customer service team at support@pieacht.com so they assist you.
LOCAL PICK UP: Local Pickup and returns are available Monday-Friday from 9AM to 3PM. Once your item is ready, you will get an email that you can pick up your order. Local pick up follows the same timeline as our shipping timeline, posted at the top of the website. Please do not come pick up your order until you have received an email that your order is ready to be picked up.
You may pick up or drop off your items from 9AM to 3PM only. This is a drive up service and you will not get out of your vehicle. There is a phone number to call when you arrive. Please have your order pick up and/or returns email confirmation ready.
Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@pieacht.com.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. We will not cover shipping, the shipping cost to our facility is covered by the customer.
You can always contact us for any return question at support@pieacht.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@pieacht.com.
Items cannot be returned via drop off; they must be shipped so that we can ensure your items are received and accounted for.
Items returned smelling of smoke, smelling of perfume, that have pet hair, appear to be dirty, or have been worn will not be accepted. Items need to be returned in the same condition that we sent them out. If shoes came in a box, they need to be returned in a box. Please ensure that the items you send back are sent back in a plastic bag inside the poly mailer or box to ensure they don't get ruined in transit.
Items returned that do not meet the return eligibility will be sent back. Customers will have to pay return shipping to receive the items back that cannot be processed as a return.
Returns can take up to 7 business days to process but we work through them as fast as possible and they are usually processed much faster. Once your item has been received and processed, you will receive an email alerting you.
If you attempt to return an item that does not meet the criteria stated in our return policy or hasn’t been authorized, your return will not be able to be processed. If we receive your item and are unable to process your return for this reason, we will keep your items until you pay for return shipping to have them sent back to you.
If you have questions about your return or our Return Portal, please email us at support@pieacht.com.